Skip to main content
Download Datasheets
UK Construction Products Ltd UKCP home
Menu

Expert advice at every stage

Technical Support

UKCP technical support gives contractors, manufacturers and specifiers direct access to our technical team, for help with product selection, mix design questions, site trials, troubleshooting and documentation.

Call 07717 707163 Send an Enquiry
Mixers and test equipment on a bench in the UKCP laboratory

What does UKCP technical support cover?

Our support covers every stage of a product's use, from choosing the right admixture before you order to getting the best result on site. Your questions are answered by people who understand how our formulations are developed and used.

Product selection

We match the product to your application, whether that is a semi-dry screed over underfloor heating, a traditional sand and cement screed, a bagged mortar or a rapid concrete repair.

Mix design questions

Get advice on how our admixtures work with your sand, cement and water content, and what to adjust when a mix is not behaving as expected.

Site trials and samples

We supply samples so you can trial a product with your own materials and methods, and we are happy to talk through the results with you.

Troubleshooting

If a screed, mortar or repair has not performed as expected, we will work through the mix, application and conditions with you to find the likely cause.

Datasheets and SDS

Download technical datasheets from our website and request Safety Data Sheets for COSHH assessments, storage and safe handling.

Bespoke development

For manufacturers, our in-house team develops additive packages using the raw materials from your own production site.

How do I contact UKCP technical support?

Choose whichever route suits you best. For detailed questions, email and the contact form let you include photographs, mix details and batch numbers.

What information should I have ready before I call?

Admixtures, screeds and repair mortars behave differently depending on the materials and conditions around them. Having a few details to hand means we can give you a specific answer on the first call, rather than general advice.

If you are reporting a problem, photographs of the area and the product packaging are especially useful, along with the date the work was carried out.

Before you call checklist

  • Substrate: type, age and condition, and whether the screed is bonded, unbonded or floating
  • Application: screed, mortar or concrete repair, and the finish going on top
  • Thickness or depth of the screed, bed or repair
  • Conditions: temperature, humidity, ventilation and any underfloor heating
  • Mix details: sand, cement, water content and mixing method
  • Product name and batch number from the packaging

Which technical resources can I use right now?

Many common questions are answered in our datasheets, guides and articles. Start here, then call us if you need more detail.

Technical datasheets

Product descriptions, applications, benefits and supply formats in downloadable form.
Find out more

Application guides

Practical, step by step guidance for laying screeds and carrying out repairs.
Find out more

Frequently asked questions

Quick answers about our products, samples, ordering and bespoke formulation.
Find out more

News and insights

Articles on screed drying times, air entrainment, water retention and more.
Find out more

Technical support FAQs

Answers to the questions we are asked most often about getting help from UKCP.

View all FAQs

Who can use UKCP technical support?
Contractors, builders merchants, specifiers and manufacturers who use or are considering UKCP products can contact the team for advice. Call or email us with your question and we will help you find the right answer.

Can you recommend a product if I describe my project?
Yes. Tell us the application, the substrate, the thickness or depth, the site conditions and your programme, and we will recommend the product that fits. If more than one option would work, we will explain the differences.

Where can I find technical datasheets and Safety Data Sheets?
Technical datasheets can be downloaded from our datasheets page. Safety Data Sheets are available on request, so email or call the team with the product name and we will send the current version.

Can UKCP help if a screed or repair has not performed as expected?
Yes. Contact us with the product name and batch number, details of the mix and application, the site conditions and photographs if you have them. We will review the information with you and help identify the likely cause.

Can I trial a product before ordering?
Yes. You can request a sample through our website. A trial with your own sand, cement and working methods is the best way to confirm that a product suits your project.

Can UKCP develop a product for our specific needs?
Yes. Our in-house development team can formulate bespoke additive and admixture packages in powder or liquid form, developed using the raw materials from your own production site.

Speak to our technical team

Have your product name, batch number and project details ready, then call or email us. You can also send your question through our contact form.

Contact Our Team Request a Sample